Shipping to Canada and Continental US will range from 7 to 14 days.
Please note that we cannot ship to P.O. Box addresses, and an alternative shipping address will be needed.
Studio Yaletown offers free standard shipping on all products. We ship to Canada and Continental US only.
Depending on your location, some items may be held at customs for further inspection which may delay the delivery of your shipment.
Studio Yaletown is not responsible for additional customs clearance charges. If you have any concerns with your shipment, please contact us at firstname.lastname@example.org
Track your parcel
Your tracking link will be listed in your shipping confirmation email. As soon as we start packing your order, we will send you a shipping confirmation email with the delivery details and a link to track your parcel online.
Please note, that it can take some time before the tracking information is uploaded.
Our policy lasts 90 days, starting from the date your order is delivered. The date of delivery will be stated in your tracking. If 90 days have gone by, unfortunately we cannot offer you an exchange or refund.
To initiate a return, email email@example.com with your order number and email address used at checkout. We require a receipt or proof of purchase.
Change of Mind
To be eligible for an exchange or refund, your item must be in the same condition that you received it. It must also be in its original packaging.
There are certain situations where only partial refunds are granted:
- Item shows signs of use (eg. marks, scratches)
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund with reason.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
We can replace products if they are defective or damaged. Our support team are happy to help troubleshoot any issues you may be experiencing. To be eligible for a replacement or refund, we require clear photo/video evidence of the defect.
Please use a trackable shipping service as we are not responsible for lost or undelivered returns. The tracking number must be provided to our Customer Support team at firstname.lastname@example.org.
You may send your return to our address below:
730 No. 3 Road
Richmond, British Columbia V6Y 0B5
Note: We reserve the right to reject returns that have not been approved by our Customer Support team in line with our policy, or are missing tracking numbers. Please ensure that you have already contacted us at email@example.com and provided the information prior to mailing us your return.